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Termini e condizioni

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Tel +47 55 36 72 10
Fax +47 55 36 72 11
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Indirizzo:
Fjord Travel Norway
Lodin Leppsgate 2B
5003 Bergen, Norway







Termini e condizioni

Booking conditions
All bookings, changes, alternations and cancellations must be made in writing. All rates are quoted in Norwegian Crowns (NOK) per person and include taxes and VAT. Fjord Travel Norway reserves the right to alter itineraries and accommodation in the event of circumstances beyond our control.

In case of changes of official taxation or VAT, prices will be changed accordingly.

Travel documents
Fjord Travel Norway will do all reservations and confirmations needed. The final Itinerario and tickets / vouchers will be available at your starting point in Norway.
To make sure the required travel documents will be available before service start, we deliver the documents to your first hotel/location in Norway. The delivery fee is included in your tour/package price; Bergen: NOK 100, Oslo (or other destinations in Norway): NOK 250. Out of Norway delivery on request. Hotel reservations only: No delivery fee

Payment conditions
Prepayment: A deposit of NOK 1000 is required at the time of booking to secure and confirm your reservation. Full payment of all services is due to Fjord Travel Norway (NOK) 30 days* prior to service start. Services booked within 30 days (45*) of service start must be paid immediately (total amount), otherwise reservations made will be cancelled. If full payment is not received as suggested all reservations made will be cancelled immediately. 
*Escorted tours & the Norwegian Coastal Voyage tours require final payments 45 days prior to service start

Payments should be done as follows:
either by bank transference (SWIFT) by credit card (VISA; AMEX, MasterCard, Diners Club) Upon booking the services we send you a booking agreement/invoice as a PDF attachment or by fax if you prefer, whereupon you sign and return the document.

Cancellations:
All cancellations must be received in writing. The date of cancellation shall be the date when written notice is received by Fjord Travel Norway.

Cancellation charges: NOK 1000.

Cancellations received after final payment is due, i.e. less than 30 (45) days prior to service start:

30-14 days prior to service start: 50% refund of total amount (less NOK 1000) 14 days prior to service start: no refund Hotel reservations only: Cancellations up to 1 week prior to service start: full refund. Cancellations thereafter: no refund.

Force Majeure
In case of force majeure, such as riots, floods, earthquakes, strikes etc. the contract ceases to be binding for both parties.

Insurance
Travel insurance and trip cancellation insurance is recommended (can not be issued by Fjord Travel Norway).

Governing Law
The agreement between Fjord Travel Norway and the customer and all related questions, hereunder any dispute concerning the general terms- and conditions listed here, shall be governed for all purposes by Norwegian Law, and possible disputes shall be settled by Bergen City Court, Norway.

Liability
In general Fjord Travel Norway shall not be liable for any injury, damage, loss or accident of whatever nature on any person or goods (including financial loss and consequential damages) incurring during, after, in connection with or as a consequence of customer’s booking, travel or stay organized through Fjord Travel Norway, unless such is caused by intent or gross negligence on the part of Fjord Travel Norway.

Fjord Travel Norway acts as agent only for the operators included in the tours, hereunder transport operators, car rentals, hotels etc. Thus Fjord Travel Norway is not responsible for any injury, damage, loss or accident inflicted on any person or thing (including financial damage) caused by negligence or with intent from any such operator.

The agreement between Fjord Travel Norway and the customer is not a promise of transport according to the Norwegian act of 24 June 1994 nr. 39 (sjøloven), thus Fjord Travel Norway is not to be regarded as “bortfrakter” according to the provisions in this act.

Activities
All activities listed in our tour suggestions are optional and not included in the tours. In this relation Fjord Travel Norway does not act as agent, and will only forward contact between the customer and the activity operator. Thus Fjord Travel Norway shall not under any circumstances be held liable for injury, damage, loss or accident caused by participation in or in connection with such activities. Activities include in this connection all optional services listed in the tour suggestions, that not strictly includes travel or accommodation, such as sports, trekking, rafting, glacier walks etc.

Escorted tours
See general terms and conditions of the escorted tours.

Acceptance
By signing the booking agreement, which will be sent to the customer upon booking, the customer has accepted the general terms and conditions listed in this document, as a part of the agreement between Fjord Travel Norway and the customer.

Privacy policy
We ask for personal information in the booking request section. This information is necessary to ensure that we are able to make and confirm your booking. This information will not be used for any other purposes, and will not be shared with any other outside parties except for necessary information given to the parties involved in your booking (hotels etc.).

The personal information will not be sold or shared, and your e-mail Indirizzo will not be forwarded to outside parties.


©2003 Fjord Travel